info@citizenecig.com
Satisfaction Guaranteed
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Intended for sale to adults 18 years or older.

If you are not legally able to purchase tabacco to tabacco related produtcs within your state, you are not lawfully allowed to enter this site.

Shipping & Returns

Shipping & Returns

Shipping: Citizen offers FREE UPS ground shipping within the continental USA on all products sold through our online store. Items purchased from our online shop will typically ship out in 1-2 business days after receipt of credit card authorization. Shipping transit times vary by zip code. We will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.

Return Policy: You may return new, unopened items within 30 days of delivery for a full refund. Defective merchandise may be exchanged for a period of 60 days from the original purchase date. See Satisfaction Guarantee for full details. For both returns and exchanges, please fill out the RMA form and place the form along with all items from your order in a padded envelope and mail it to Citizen e-Cig at the address on the RMA form. Please allow 2 - 4 weeks for processing. All refunds will be issued to the credit card used for the original purchase. The cost of missing items or items that are in poor condition may be deducted from your refund or exchange.